AFTER-SALES & WARRANTY
Support that stays with the product.
Mobimax provides business partners with defined warranty coverage, practical technical support and a clear route for resolving product issues.
At Mobimax, we stand behind the quality of our products and the success of our business partners. This policy explains the after-sales support and warranty framework available throughout the product lifecycle.
Comprehensive warranty coverage
We provide warranty coverage for key components against defects in materials and workmanship under normal use and proper maintenance. Warranty periods may vary by component and product configuration.
- Up to 24 months of coverage for major components.
- Coverage may include the frame, motor, battery, display, drivetrain, brake system and selected electrical components.
- Specific coverage is confirmed against the product model, component configuration and market requirements.
Component warranty overview
Specific warranty coverage may vary depending on the product model, component configuration and market requirements.
| Component category | Warranty period |
|---|---|
| Frame & structural components | Up to 24 months |
| Motor | 24 months |
| Battery | 24 months |
| Display | Up to 24 months |
| Drivetrain components | Up to 24 months |
| Brake system | Up to 24 months |
| Controller | Up to 12 months |
| Charger | 12 months |
| Lights & electronic accessories | Up to 12 months |
| Tires & wearable parts | According to component type |
Battery protection
The battery is one of the most important components of an e-bike. Mobimax provides up to 24 months of warranty coverage for eligible battery manufacturing defects.
- Battery Management System (BMS) failure
- Battery cell defects
- Abnormal voltage imbalance
- Protection system malfunction
- Abnormal capacity degradation under specified warranty conditions
Professional after-sales support
Our after-sales service is designed to help business partners resolve product issues efficiently and professionally.
- Technical diagnosis. Professional evaluation and troubleshooting support for product and component issues.
- Replacement parts. Replacement components for approved warranty claims.
- Repair solutions. Practical repair guidance and technical solutions to minimise downtime.
- Software & firmware support. Technical assistance and updates for compatible electronic systems.
- Dedicated partner support. Responsive communication and after-sales assistance for distributors and dealers.
Simple warranty claim process
We make the warranty process straightforward and efficient.
- 01Submit your claim
Provide the product model, serial number, purchase or shipment information, and a description of the issue.
- 02Share supporting evidence
Photos, videos or diagnostic information may be required to help identify the problem.
- 03Technical evaluation
Our after-sales team reviews the information and determines the appropriate solution.
- 04Resolution
Depending on the issue, we may provide replacement parts, repair solutions, technical guidance, software or firmware updates, or other appropriate support.
What is covered
Our warranty generally covers eligible defects caused by:
- Manufacturing defects
- Material defects
- Component failures under normal use
- Eligible electrical or mechanical failures within the warranty period
What is not covered
The warranty does not cover damage resulting from:
- Accidents or collisions
- Improper use or misuse
- Unauthorised modifications or repairs
- Improper installation or maintenance
- Normal wear and tear
- External damage or improper storage
- Water damage caused by abnormal use
- Use of incompatible components or accessories
Built for long-term partnership
After-sales service is more than a warranty policy. It is part of Mobimax's commitment to building long-term partnerships. We continuously work to provide efficient communication, professional technical assistance and practical solutions throughout the product lifecycle.
Reliable products. Professional support. Long-term partnership.